Legal

Cricktex Terms and Conditions

These terms govern your use of the Cricktex platform. Please read them carefully before registering or placing any bets. By creating an account on Cricktex, you agree to everything set out here.

Last updated: January 2025

These Terms and Conditions apply to all users of the Cricktex platform. If you do not agree with any part of these terms, you must not use the platform. For questions, contact [email protected].

1 Acceptance of Terms

By accessing or using the Cricktex platform — whether through the website, the mobile app, or any other interface — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. This agreement is legally binding between you and Cricktex.

If you are registering on behalf of another person or entity, you confirm that you have the authority to bind that person or entity to these terms. Cricktex reserves the right to update these terms at any time. Continued use of the platform after any update constitutes acceptance of the revised terms.

These terms should be read alongside the Cricktex Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Cricktex.

2 Eligibility

To register and use Cricktex, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

  • You must be at least 18 years of age.
  • You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
  • You must not be acting on behalf of another person when registering or placing bets.
  • You must not be a current employee, contractor, or close family member of a Cricktex employee.
  • You must not have been previously excluded or banned from the Cricktex platform.

Cricktex takes age verification seriously. If there is any reason to believe a player is under 18, the account will be suspended immediately pending verification. Any winnings accumulated during this period may be forfeited.

Cricktex reserves the right to request identity verification documents at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure.

3 Account Registration

Each player is permitted to hold only one account on Cricktex. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all associated accounts being closed and any balances being forfeited.

When registering, you must provide accurate and complete information. This includes your full legal name, date of birth, email address, and any other details requested during the registration process. Providing false information is a breach of these terms and may result in immediate account termination.

  • You are responsible for keeping your login credentials secure and confidential.
  • You must not share your account with any other person.
  • You must notify Cricktex immediately if you suspect unauthorised access to your account.
  • Cricktex is not liable for losses resulting from unauthorised account access where the player failed to keep credentials secure.
  • Account details including email address and phone number can be updated by contacting support.

Cricktex uses industry-standard encryption to protect your account data. However, account security also depends on you keeping your password private and logging out on shared devices.

4 Deposits and Payments

Cricktex accepts deposits in Bangladeshi Taka (BDT) through a range of local payment methods. The available methods are displayed at the time of deposit. Minimum and maximum deposit limits apply and are shown during the deposit process.

All deposits must be made from payment accounts that belong to you. Cricktex does not accept deposits from third-party accounts. If a deposit is received from a payment method not registered to the account holder, the deposit may be reversed and the account suspended pending investigation.

  • Deposits are typically credited to your Cricktex account instantly or within a few minutes.
  • If a deposit does not appear within 30 minutes, contact support with your transaction reference.
  • Cricktex does not charge fees on deposits, but your payment provider may apply their own charges.
  • Deposits made in error cannot always be reversed — contact support as quickly as possible if this happens.
  • Cricktex reserves the right to limit or refuse deposits at its discretion.

5 Withdrawals

Withdrawals on Cricktex are processed to the same payment method used for the most recent deposit, where possible. This is a standard anti-money laundering measure. If the original payment method is unavailable, Cricktex support will advise on the available options.

Before a withdrawal can be processed, Cricktex may require identity verification. This is a one-time process for most players and is required to comply with financial regulations. Documents typically requested include a government-issued photo ID and proof of address.

  • Minimum withdrawal amounts apply and are displayed in the withdrawal section of your account.
  • Withdrawal requests are reviewed and processed as quickly as possible — most are completed within a few hours.
  • Cricktex reserves the right to delay a withdrawal if there are reasonable grounds to investigate the account.
  • Bonus funds that have not met wagering requirements cannot be withdrawn.
  • Withdrawals to third-party accounts are not permitted under any circumstances.

If your withdrawal is taking longer than expected, contact the Cricktex support team with your withdrawal reference number. The team is available 24/7 to assist.

6 Bonuses and Promotions

Cricktex offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are displayed at the time the offer is made. These terms include wagering requirements, minimum deposit amounts, eligible games, and expiry dates.

Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. For example, if a bonus carries a 20x wagering requirement, the full bonus amount must be wagered 20 times before a withdrawal is permitted on those funds.

  • Only one welcome bonus is available per player, per household, and per device.
  • Bonuses cannot be transferred between accounts or combined unless explicitly stated.
  • Cricktex reserves the right to withdraw or modify any bonus offer at any time.
  • If a bonus is claimed through fraudulent means, the bonus and any associated winnings will be forfeited.
  • Free spins and free bet credits are subject to their own specific terms displayed at the time of the offer.
  • Cricktex may set maximum withdrawal limits on winnings derived from bonus funds.

Attempting to abuse the bonus system — including creating multiple accounts to claim the same offer — is a breach of these terms and will result in account closure and forfeiture of all funds.

7 Gameplay Rules

All games available on the Cricktex platform operate according to their individual game rules, which are accessible within each game. By placing a bet or participating in any game, you confirm that you understand and accept the rules of that game.

Cricktex uses certified random number generator (RNG) technology to determine game outcomes. All games are independently audited to ensure fairness. The house edge for each game is disclosed within the game information section.

  • Bets placed and confirmed cannot be cancelled or reversed.
  • In the event of a technical fault during a game round, the round may be declared void and stakes returned.
  • Cricktex reserves the right to void bets placed in error or as a result of a system malfunction.
  • Players must not use any software, tool, or method to gain an unfair advantage over other players or the platform.
  • Minimum and maximum bet limits apply to all games and are displayed before each round.

8 Prohibited Conduct

Cricktex maintains a fair and secure environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension, permanent closure, and potential legal action:

  • Creating more than one account on the Cricktex platform.
  • Using automated bots, scripts, or software to interact with the platform.
  • Colluding with other players to manipulate game outcomes.
  • Exploiting software bugs or errors for financial gain without reporting them to Cricktex.
  • Using stolen, fraudulent, or unauthorised payment methods.
  • Engaging in any form of money laundering through the platform.
  • Threatening, harassing, or abusing Cricktex staff or other players.
  • Attempting to access another player's account without authorisation.

Cricktex actively monitors accounts for suspicious activity. Any account found to be engaged in prohibited conduct will be closed immediately and all funds may be withheld pending investigation.

9 Responsible Gaming

Cricktex is committed to promoting responsible gaming. The platform provides tools that allow players to manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available directly from your account settings.

If you feel that your gaming is becoming a problem, Cricktex encourages you to use these tools or contact the support team for assistance. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

  • Deposit limits can be set on a daily, weekly, or monthly basis.
  • Self-exclusion periods range from 30 days to permanent exclusion.
  • During a self-exclusion period, you will not receive any promotional communications from Cricktex.
  • Cricktex will not knowingly allow a self-excluded player to reopen their account before the exclusion period ends.

For more information on the tools available and guidance on responsible gaming, visit the Responsible Gaming page.

10 Privacy and Data

Cricktex collects and processes personal data in accordance with its Privacy Policy. By registering on the platform, you consent to the collection and use of your data as described in that policy. Your data is used to operate your account, process payments, verify your identity, and comply with legal obligations.

Cricktex does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law. All data is stored securely using industry-standard encryption.

  • You have the right to request a copy of the data Cricktex holds about you.
  • You may request correction of inaccurate data by contacting support.
  • Account closure does not result in immediate deletion of all data — some records are retained for legal and regulatory purposes.

For full details on how your data is handled, read the Privacy Policy.

11 Limitation of Liability

Cricktex provides the platform on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, Cricktex does not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Cricktex is not liable for any direct, indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical faults, payment delays, or game malfunctions.

  • Cricktex is not responsible for losses caused by internet connectivity issues on the player's side.
  • Cricktex is not liable for any tax obligations arising from your winnings — these are your responsibility.
  • Nothing in these terms limits Cricktex's liability for fraud or gross negligence on its part.

12 Account Termination

You may close your Cricktex account at any time by contacting the support team. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding investigations.

Cricktex reserves the right to suspend or permanently close any account at its discretion, including in cases where:

  • A breach of these Terms and Conditions has occurred or is suspected.
  • The account has been inactive for an extended period without any balance.
  • Fraudulent activity or money laundering is suspected.
  • A player is found to be ineligible under the eligibility criteria in Section 2.
  • A regulatory or legal requirement necessitates account closure.

Where an account is closed due to a breach of these terms, Cricktex reserves the right to withhold any remaining balance pending the outcome of an investigation.

13 Changes to Terms

Cricktex may update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "last updated" date. For significant changes, Cricktex will notify registered players via email or an in-platform notification.

It is your responsibility to review these terms periodically. Continued use of the Cricktex platform after any changes have been published constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you should stop using the platform and close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the Cricktex support team is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live chat: available directly from your account dashboard
  • Response time: most queries are resolved within a few hours

For account-specific queries, please have your account ID or registered email address ready when contacting support. This helps the team locate your account and resolve your issue faster.

What These Terms Protect

These terms aren't just legal formality. They're the framework that keeps Cricktex fair, secure, and trustworthy for every player on the platform.

Fair Play for Everyone

The rules around prohibited conduct and game integrity exist to make sure every player on Cricktex competes on a level playing field. No bots, no collusion, no manipulation — just honest gaming.

Transparent Bonus Terms

Cricktex states wagering requirements, expiry dates, and eligible games upfront for every promotion. No hidden conditions that make a bonus impossible to use — what you see is what you get.

Secure Account Protection

The account rules in these terms — one account per player, verified identity, secure credentials — are designed to protect your funds and your personal data from misuse.

Clear Payment Rules

Deposit and withdrawal policies are set out clearly so you always know what to expect. No surprise fees, no unexplained delays — and a support team available around the clock if something goes wrong.

Responsible Gaming Built In

The responsible gaming section of these terms reflects a genuine commitment — not a legal checkbox. Deposit limits, self-exclusion, and cooling-off tools are all available and easy to use.

Your Rights as a Player

These terms also define what you can expect from Cricktex — fair game outcomes, prompt withdrawals, data protection, and a support team that responds. Your rights are as important as your responsibilities.

Ready to Play?

Join Cricktex — Fair Games, Fast Payouts, Real Support

Now that you know the rules, you know what to expect. Cricktex is built on transparency — the same standards that apply to these terms apply to every part of the platform. Register today and experience gaming that actually works for players in Bangladesh.