Gaming should be fun — and Cricktex wants to keep it that way. This page covers everything you need to know about playing responsibly, the tools available to help you stay in control, and what to do if gaming stops feeling like entertainment.
Cricktex treats responsible gaming as a core part of the platform — not an afterthought.
Responsible gaming is about keeping gambling in its proper place — as a form of entertainment, not a source of stress or financial pressure. At Cricktex, responsible gaming means giving every player in Bangladesh the tools, information, and support they need to make informed decisions about how they play.
Gaming becomes a problem when it stops being fun and starts feeling like something you have to do. When you find yourself chasing losses, spending more than you planned, or hiding your gaming activity from people close to you — those are signs that something has shifted. Cricktex is here to help you recognise those signs early and take action before things get worse.
The responsible gaming tools on Cricktex are free, easy to use, and available to every registered player. You do not need to be in crisis to use them. Setting a deposit limit or a session reminder is just good practice — the same way you'd set a budget before going to a market. It keeps things manageable and keeps the experience enjoyable.
Responsible gaming at Cricktex is not about restricting your fun. It is about making sure that fun stays sustainable — today, tomorrow, and long term.
Problem gambling does not always look obvious from the outside. It can creep up gradually, and many players do not realise there is an issue until it has already caused real harm. Cricktex encourages all players to check in with themselves regularly. Here are some warning signs to watch for:
Spending more money on gaming than you originally planned or can afford to lose.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Feeling anxious, irritable, or restless when you are not able to play.
Hiding your gaming activity or the amount you spend from family or friends.
Borrowing money or selling belongings to fund your gaming activity.
Neglecting work, studies, or family responsibilities because of time spent gaming.
Thinking about gambling constantly, even when you are doing other things.
Feeling like you need to gamble with larger amounts to get the same level of excitement.
If any of these sound familiar, it does not mean you are a bad person or that you have failed. It means you may need some support, and Cricktex is ready to help. Reach out to the support team or use the self-exclusion tool in your account settings right away.
One of the most effective ways to keep your gaming responsible is to set limits before you start playing — not after things have already gone wrong. Cricktex makes it straightforward to put limits in place directly from your account settings. Here is how:
Go to the Cricktex website or open the app and sign in with your registered credentials.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section within your account settings. All available tools are listed here in one place.
Select whether you want a daily, weekly, or monthly deposit limit, a session time limit, or a loss limit. Enter the amount or duration that works for your budget.
Limits take effect immediately once confirmed. Reducing a limit applies straight away. Increasing a limit requires a cooling-off period before it takes effect.
If you need help setting limits or are unsure which option is right for you, the Cricktex support team is available 24/7 via live chat or email at [email protected].
Sometimes the right move is to step away entirely. Self-exclusion is a tool that lets you block access to your Cricktex account for a set period of time — or permanently. It is one of the most powerful responsible gaming tools available, and Cricktex takes it seriously.
When you self-exclude on Cricktex, the following happens immediately:
Self-exclusion periods available on Cricktex range from 30 days to permanent exclusion. Once a self-exclusion is in place, it cannot be reversed before the chosen period ends — this is intentional, to give you a genuine break without the temptation to undo it in a moment of impulse.
To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact the support team directly at [email protected]. Requests submitted via email are processed within 24 hours.
Returning after a self-exclusion period requires identity re-verification and a cooling-off confirmation. Cricktex does this to make sure you are genuinely ready to return before reactivating your account.
Most Cricktex players enjoy the platform without any issues. A few simple habits can go a long way toward keeping it that way. These are not rules — they are just practical things that experienced players tend to do naturally.
Cricktex is strictly an 18+ platform. No one under the age of 18 is permitted to register, deposit, or play on Cricktex under any circumstances. Age verification is a mandatory part of the registration and withdrawal process, and accounts that cannot be verified are suspended.
If you share a device with younger family members, Cricktex strongly recommends the following precautions:
If you suspect that a minor has accessed a Cricktex account or created their own, contact [email protected] immediately. The account will be investigated and closed, and any transactions will be reversed where possible.
Every Cricktex player has access to these tools for free, directly from their account settings — no need to contact support to get started.
Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately.
Cap the total amount you can lose within a set time period. When your loss limit is reached, your session ends automatically. This is one of the most effective tools for preventing runaway losses.
Set a maximum session duration. Cricktex will send you a reminder when you are approaching your limit and will end the session automatically when the time is up, regardless of what is happening in the game.
Take a short break from Cricktex without committing to a full self-exclusion. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During this time, your account is paused and no deposits can be made.
Block access to your Cricktex account for a minimum of 30 days or permanently. All marketing stops, bonuses are cancelled, and the exclusion cannot be reversed before the chosen period ends.
Review your full gaming history — deposits, withdrawals, session durations, and game results — directly from your account dashboard. Seeing the numbers clearly is often the first step toward making better decisions.
Honest self-reflection is one of the most powerful responsible gaming tools there is. Go through these questions and answer them truthfully. If you answer "yes" to two or more, it may be worth reaching out to the Cricktex support team or using one of the account tools to take a step back.
There is no score, no judgment, and no consequence for answering honestly. This is just for you.
Read Our FAQHave you ever spent more money on gaming than you originally planned to in a single session?
Have you ever tried to win back money you lost by continuing to play after you intended to stop?
Have you ever felt irritable or anxious when you were unable to access Cricktex or another gaming platform?
Have you ever hidden the amount of time or money you spend on gaming from someone close to you?
Has gaming ever caused you to miss work, studies, or important family commitments?
Have you ever borrowed money or used savings intended for something else to fund your gaming?
If any of these hit close to home, please contact the Cricktex support team at [email protected]. You are not alone, and help is available.
Cricktex is built for Bangladesh players. We understand the local context and take our responsibility to the community seriously — not just as a legal requirement, but as a genuine commitment.
The Cricktex support team is available around the clock. Whether you need help setting a limit, want to self-exclude, or just need someone to talk to about your gaming habits, we are here.
Cricktex does not send promotional emails to players who have set strict limits or are in a cooling-off period. We respect your choices and will not try to undermine them with bonus offers.
Every member of the Cricktex support team receives responsible gaming training. They know how to handle sensitive conversations with care, without judgment, and with a focus on getting you the right help.