Your privacy matters to us. This policy explains exactly what data Cricktex collects, why we collect it, how we use it, and what rights you have over your personal information as a player in Bangladesh.
This Privacy Policy applies to all users of the Cricktex platform, including the website and mobile app. By registering or using Cricktex, you agree to the data practices described here. Questions? Email [email protected].
Cricktex takes the privacy of its players seriously. When you use the Cricktex platform — whether you're registering an account, making a deposit, playing a game, or just browsing — certain information about you is collected and processed. This policy is here to make that process transparent.
We know that privacy policies can feel like a wall of legal text that nobody actually reads. That's not what this is meant to be. This document is written to be clear and direct so that every Cricktex player in Bangladesh understands exactly what happens with their data. If something isn't clear, the support team is available to explain it.
Cricktex acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is used, and we are accountable for keeping it safe.
Cricktex collects different types of data depending on how you interact with the platform. The main categories are set out below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Registration and KYC verification |
| Contact Data | Email address, phone number | Registration and account updates |
| Financial Data | Payment method details, transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Every platform visit |
| Usage Data | Games played, session duration, bet history | Active gameplay sessions |
| Communication Data | Support chat logs, email correspondence | When you contact support |
| Verification Documents | ID scans, proof of address, selfies | KYC and withdrawal verification |
Cricktex does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation.
You are not required to provide all data at registration. However, certain features — including withdrawals — require identity verification. Accounts that cannot be verified may have limited functionality.
Cricktex uses the data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.
Cricktex will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review of that decision.
Every time Cricktex processes your personal data, there is a legal basis for doing so. The main legal bases we rely on are:
Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal.
Cricktex does not sell your personal data to any third party. Full stop. However, there are situations where your data is shared with trusted third parties in order to operate the platform properly. These are:
All third parties that Cricktex shares data with are required to handle that data securely and only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing or any other purpose.
Some of our service providers may be located outside Bangladesh. Where data is transferred internationally, Cricktex ensures appropriate safeguards are in place to protect your information.
Cricktex uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.
The types of cookies used on Cricktex are:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of Cricktex, but some personalisation features may not work as expected.
Cricktex keeps your personal data for as long as it is needed for the purpose it was collected, or as required by law. The general retention periods are:
When data is no longer needed and there is no legal requirement to retain it, Cricktex securely deletes or anonymises it. Anonymised data may be retained indefinitely for analytical purposes since it can no longer be linked back to you.
Protecting your data is something Cricktex takes seriously. The platform uses a combination of technical and organisational measures to keep your personal information secure from unauthorised access, loss, or misuse.
Despite these measures, no system is completely immune to security risks. If you suspect your account has been compromised, contact Cricktex support immediately at [email protected].
Players also have a role in keeping their data secure. Use a strong, unique password for your Cricktex account, do not share your login credentials with anyone, and always log out when using a shared device.
As a Cricktex player, you have rights over your personal data. These rights can be exercised by contacting the support team at [email protected]. Cricktex will respond to all valid requests within a reasonable timeframe.
Cricktex is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Cricktex or provided personal data to us, please contact [email protected] immediately.
Upon receiving a verified report of a minor's account, Cricktex will close the account, delete the associated personal data, and reverse any transactions where possible. Age verification checks are conducted as part of the standard KYC process to help prevent underage access.
Cricktex may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date.
For significant changes that affect how your data is used, Cricktex will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always aware of how your data is being handled.
Continued use of the Cricktex platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Cricktex handles your personal information, please get in touch with the support team.
When submitting a data rights request, please include your registered email address and a brief description of your request. This helps the team locate your account and process your request as quickly as possible.
Privacy protection at Cricktex isn't just a policy document — it's built into how the platform operates every single day.
Every piece of data you send to Cricktex — from login credentials to payment details — is encrypted in transit using SSL/TLS. Your information never travels unprotected across the internet.
Cricktex does not sell, rent, or trade your personal data to advertisers or data brokers. The data you share with us stays within the Cricktex ecosystem and is only shared where strictly necessary to operate the platform.
Marketing emails, promotional notifications, and non-essential cookies are all opt-in. You can change your preferences or withdraw consent at any time through your account settings or by contacting support.
Identity verification is required for withdrawals and is a standard part of responsible gaming compliance. Cricktex explains exactly what documents are needed, why they are needed, and how they are stored.
Cricktex does not hold onto your data indefinitely. Retention periods are defined by the purpose of the data and legal requirements. When data is no longer needed, it is securely deleted or anonymised.
Have a question about your data or want to exercise a data right? The Cricktex support team is available 24/7 and handles all privacy-related requests with care and within a reasonable timeframe.